FAQ

Please find below a list of the most frequently asked questions

General information

How much profit can I make?

Unfortunately we’re not able to predict future returns. However, you can check our performance page for past returns. Keep in mind that past performances are no guarantee for future returns.

Can I also lose money?

There is always a risk involved in trading for losing money. A price can rise or fall which will have an immediate effect on the value of your portfolio. Each bot has a different risk profile.

What does it cost?

We believe in the performance of our trading software. Hence, we only charge a fee when you are making profit. This fee is based on 33% of the profit, for which DCX provides you with an individual server environment, security and the trading software as a service.

Bot information

Which trading-bots are offered?

We are continuously investing in the development of additional features and new bots. At this stage we offer three different trading bots:

1. GEMINO (BTC/ETH)

The name originated from Harry Potter and the Deadly hallows. When Harry Potter entered the vault in order to retrieve Helga Hufflepuff's Cup, the treasures multiplied repeatedly, and nearly crushed Harry after it had grown so large in number.

Please find below the characteristics of our Gemino trading bot:

  • Tradingpair BTC/ETH
  • Buy and sell Ethereum perpetual contracts (with Bitcoin)
  • Trade with base currency BTC which includes the risk of a price fluctuations of the Bitcoin
  • Leverage trading
  • Available on the following exchanges: Bitmex
  • Risk profile: high

2. NEXUS

Please find below the characteristics of our Gemino trading bot:

  • Tradingpair ETH/USD
  • Buy and sell Ethereum perpetual contracts (with Ethereum)
  • Buy ETH-USD perpetual and future short contracts which mitigates the price risk of ethereum price fluctuations.
  • Leverage trading
  • Available on the following exchanges: Deribit
  • Risk profile: Medium

2. TRIBBLE

The name originated from Star Trek. In the fifteenth episode Tribbles appear as cute little hairballs making chirping noises as you pet them. They are also born pregnant, so their population grows very, very quickly, making them a pest which soon completely overruns the Enterprise and space station.

Please find below the characteristics of our Tribble trading bot:

  • Tradingpair ETH/USD
  • Buy and Sell Ethereum-USD perpetual and future long contracts (with Bitcoin)
  • Buy Bitcoin-USD perpetual and future short contracts which mitigates the price risk of bitcoin price fluctuations.
  • Leverage trading
  • Available on the following exchanges: Bitmex, Deribit
  • Risk profile: medium

Which trading-pairs are offered?

We are continuously investing in the development of additional features and new bots. At this stage we offer the following trading pairs:

  • Gemino = ETH / USD perpetual/future contracts (base currency is BTC)
  • Nexus = ETH / USD perpetual/future contracts (base currency is USD)
  • Tribble = ETH / USD perpetual/future contracts (base currency is USD)

Security information

Are my funds secure?

The software has no access to your funds as it only trades on your behalf and cannot withdraw funds/coins. The exchanges we work with took the necessary steps in order to secure your accounts. We advise to activate two-factor authentication at all times.

What happens when I lose my password?

Each exchange offers the opportunity to provide a password reset option. You should then receive an email from the exchange with instructions to reset your password.

What is two-factor authentication?

With two-factor authentication you can secure your account with an extra authentication method. Apart from your login and password, you also need to enter a code which is provided by an Authenticator app on your smartphone. In that way a potential hacker would not only need your account details but also access to your smartphone.

Need help activating your two-factor authentication?

Financial information

Where can I find my profits?

We are working on a dashboard where you can login to your dashboard to view your profits ‘real-time’. In your dashboard you are also able to check your returns for the past months.

Can I deposit / withdraw at any time?

You can deposit at any time. Our trading bot recognizes deposits and withdraws which are taken in to account when calculating your monthly profit. Need help with funding your account?

Are deposits and withdraws automatically taken into account when calculating monthly profit?

Yes, our software is developed to automatically recognize deposits and withdraws. There are shown on your monthly invoice under mutations and either deducted (deposits) or added (withdraws).

Which payment methods are offered for paying invoices?

The first day of each month, an invoice is created based on the profit made by the trading software. Customers can opt to pay the invoice either in EUR or in BTC. Need help paying your invoice in BTC?